How Can We Help You?
Our dedicated support team is here to ensure you get the most out of EasyLabs. Whether you need technical assistance, have questions about features, or want guidance on best practices, we're here to help.
Contact Options
Email Support
Send us an email at support@nxtkraft.com and we'll respond within 24 hours (usually much faster!).
Contact Form
Fill out our contact form and we'll get back to you promptly with assistance.
Phone Support
Call us at 1-800-EASYLABS
- Monday - Friday: 8:00 AM - 8:00 PM EST
- Saturday: 10:00 AM - 6:00 PM EST
- Sunday: Closed (email support available)
Live Chat
For quick questions, use our live chat feature available in your dashboard when logged in.
Support Resources
Knowledge Base
Browse our comprehensive knowledge base with articles, tutorials, and guides covering all aspects of EasyLabs.
Video Tutorials
Watch step-by-step video tutorials to learn how to use specific features and optimize your workflow.
FAQ Section
Check our Frequently Asked Questions for quick answers to common questions.
Documentation
Access detailed technical documentation for advanced users and system administrators.
Training and Onboarding
New to EasyLabs? We offer:
- Free Onboarding: One-on-one session to get your team started
- Webinars: Regular training webinars for all skill levels
- Custom Training: Tailored training sessions for your laboratory
- Implementation Support: Dedicated support during your setup phase
Technical Support
For technical issues:
- Clearly describe the problem you're experiencing
- Include error messages or screenshots if applicable
- Mention your browser and operating system
- Tell us what you were trying to do when the issue occurred
Priority Support
Enterprise customers receive:
- 24/7 priority support line
- Dedicated account manager
- Faster response times (within 2 hours)
- Quarterly business reviews
System Status
Check our real-time system status and scheduled maintenance windows at status.easylabs.com
Feature Requests
Have an idea for a new feature? We'd love to hear it! Submit feature requests through:
- Your account dashboard
- Email to features@easylabs.com
- Our contact form
Still Need Help?
Don't hesitate to reach out. Our team is dedicated to your success. Contact us now.