Shipping Policy

Digital Service Delivery

EasyLabs is a cloud-based software-as-a-service (SaaS) platform. As a digital service, there are no physical products to ship. Access to our platform is provided immediately upon subscription activation.

Service Activation

When you subscribe to EasyLabs:

• Your account is activated immediately after payment verification
• You receive login credentials via email within minutes
• Access to the platform is available 24/7 from any internet-connected device
• No waiting period or shipping delays

Hardware and Physical Products

In some cases, customers may order physical products such as barcode scanners, label printers, or other laboratory equipment through EasyLabs:

Shipping Methods

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: Next business day (where available)

Shipping Costs

Shipping costs are calculated based on:

• Destination address
• Package weight and dimensions
• Selected shipping method
• Current carrier rates

International Shipping

We ship hardware products to select international locations. International orders may be subject to:

• Customs duties and import taxes
• Extended delivery times
• Additional documentation requirements
• Restrictions based on local regulations

Order Tracking

For physical product orders:

• You will receive a tracking number via email
• Track your shipment through the carrier's website
• Contact us if you don't receive tracking information within 2 business days

Delivery Issues

If you experience delivery problems:

• Lost packages: Contact us within 5 days of expected delivery
• Damaged items: Report damage within 48 hours of receipt
• Incorrect items: Contact us immediately for replacement

Returns for Physical Products

Physical products may be returned within 30 days of receipt if:

• Items are unused and in original packaging
• All accessories and documentation are included
• Return is approved by our support team

Return shipping costs are the customer's responsibility unless the item is defective or shipped in error.